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Your Name:*

Company Name:

Domain Name:*

Email Address:*

Telephone Number:

I need help with:* Website . . . . I need graphical or content change . . . . I cannot access my website or it has an error . . . . I have forgotten a password for my website . . . . I have another webiste issue I need help with Email . . . . I need to create or change an account . . . . I cannot send or receive Email . . . .I have another Email issue I need help with Domain Services . . . . I would like to register a domain name . . . . I would like to renew a domain name . . . . I would like to add or change a DNS record . . . . I would like to renew an SSL certificate . . . .I have another domain issue I need help with Client Services . . . . I have a question regarding a bill . . . . I would like to add or change my services . . . . I have another issue I need help with

Description:*

You may attach up to three files through this form. If you need to attach additional files, please zip them up into a single archive. Do not attach files larger than 50MB.

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• Core101 will do everything in our power to turn around most cases in 1-2 business days. If the case submitted requires more than 4 hours of programming or development time, it may take longer and we will contact you back with a timeline. Due to the nature of the web and the variance in the amount of issues that we receive, turnaround times are typical and are not guaranteed. If your request is of an urgent nature (such as a website being inaccessible, or an urgent DNS change) please contact us via the telephone at 1-800-660-8040 or 716-332-3355.
• Cases will be worked on during our normal business hours of 8:00am - 5:00pm EST, Monday - Friday, excluding federal holidays and closures due to unforeseen circumstances.
• If there is any question regarding whether the work that you are submitting is billable or not, you must ask us as part of your request. Invoices for cases are sent out daily and are due on receipt.
• Unless explicitly requested, we will make all requested changes live as we complete them. If verification or approval is needed, please include this information in your request so that we can make arrangements with you.

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