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Support

Have an existing case?

Please fill out the form below to get status updates. You must enter in your case number and the billing zip code on file with your account. 

Case Status

If you are an existing client and you would like us to make a change to your website or need help with an issue you are having, please fill out the form below. Please make sure to fill out all of the fields as it will help us serve you better. You will receive an Email from support@core101.com with a case number and a copy of the case information. 

Contact Support

Description

File Upload

You may attach up to three files through this form. If you need to attach additional files, please zip them up into a single archive. Do not attach files larger than 50MB.

Terms & Conditions
  • Core101 will do everything in our power to turn around most cases in 1-2 business days. If the case submitted requires more than 4 hours of programming or development time, it may take longer and we will contact you back with a timeline. Due to the nature of the web and the variance in the amount of issues that we receive, turnaround times are typical and are not guaranteed. If your request is of an urgent nature (such as a website being inaccessible, or an urgent DNS change) please contact us via the telephone at 716.888.0292 or 716.810.9528.
  • Cases will be worked on during our normal business hours of 8:00am - 5:00pm EST, Monday - Friday, excluding federal holidays and closures due to unforeseen circumstances.
  • If there is any question regarding whether the work that you are submitting is billable or not, you must ask us as part of your request. Invoices for cases are sent out daily and are due on receipt.
  • Unless explicitly requested, we will make all requested changes live as we complete them. If verification or approval is needed, please include this information in your request so that we can make arrangements with you.

 

Site Information

62 Ferndale Drive
Orchard Park, NY 14127
716.888.0292

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